SHIPPING & RETURNS
At TRX MOTO, we want your order to arrive safely and make returns as straightforward as possible. Please review the information below before placing your order.
SHIPPING
TRX MOTO ships orders throughout Canada.
Available shipping options and applicable charges will be displayed during checkout. Shipping rates may vary depending on the destination, package size, weight, and items ordered.
Orders are processed during our regular business hours. Once your order has shipped, tracking information will be provided when available.
Some oversized, heavy, hazardous, or specially ordered products may be subject to additional shipping restrictions or charges. If there is an issue affecting the shipment of your order, TRX MOTO will contact you before proceeding.
LOCAL PICKUP
Local pickup is available at TRX MOTO in the Montreal area at no shipping charge.
Please wait until you receive confirmation that your order is ready for pickup before coming to the store.
Customers may be asked to provide their order number and valid identification when collecting an order.
RETURNS & REFUNDS
Most new, unused and unopened products may be returned within 30 days of delivery or pickup, subject to the conditions and exclusions below.
Returned products must be in new and resalable condition and include the original packaging, tags, manuals, accessories and other materials supplied with the product.
Products that have been installed, used, damaged, altered or show signs of wear may not be eligible for return.
For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Additional restrictions may also apply to electrical components, special-order products, clearance or final-sale merchandise, and other items identified as non-returnable at the time of purchase.
RETURN SHIPPING
Unless the return is due to an error by TRX MOTO or a defective or incorrect product, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If you receive an incorrect, damaged or defective product, please contact TRX MOTO before returning it so we can provide appropriate instructions.
REFUNDS
Approved refunds will be issued to the original payment method after the returned product has been received and inspected.
Processing times may vary depending on the payment provider or financial institution.
HOW TO REQUEST A RETURN
Before sending a product back, please contact TRX MOTO with your order number and the reason for the return.
Email: info@trxmoto.ca
Please do not send a return without first contacting us.
Questions about shipping, pickup or returns? Contact TRX MOTO and we'll be happy to help.