PRIVACY POLICY
Last updated: September 23, 2026
TRX MOTO INC. (“TRX MOTO”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, make a purchase, create an account, contact us, request service, or otherwise interact with TRX MOTO.
1. INFORMATION WE MAY COLLECT
Depending on how you interact with TRX MOTO, we may collect information such as:
• Name
• Billing and shipping address
• Email address
• Telephone number
• Account and login information
• Order and purchase history
• Products and services you are interested in
• Motorcycle information you voluntarily provide or save on our website
• Communications you send to us
• Return, warranty and customer-service information
• Technical information associated with use of our website, such as IP address, browser/device information and cookie-related information
Payment information is processed through the payment providers available through our online store. TRX MOTO does not intend to directly store complete payment-card numbers through its website.
2. WHY WE COLLECT PERSONAL INFORMATION
We may use personal information to:
• Process and fulfill orders
• Arrange shipping or store pickup
• Process payments, refunds and returns
• Create and manage customer accounts
• Provide customer service
• Respond to questions and requests
• Process service and maintenance inquiries
• Determine or assist with motorcycle/product compatibility
• Communicate information concerning an order or service
• Detect and prevent fraudulent or unauthorized transactions
• Maintain and improve our website and customer experience
• Meet accounting, tax, legal and regulatory requirements
• Send promotional communications where permitted and where the required consent has been obtained
We seek to collect only information reasonably necessary for the purposes for which it is collected.
3. SERVICE PROVIDERS AND DISCLOSURE OF INFORMATION
TRX MOTO may provide personal information to third-party service providers when reasonably necessary to operate our business and provide our services.
These providers may include:
• Our e-commerce platform and technology providers
• Payment processors
• Shipping, delivery and logistics providers
• Website hosting and technical service providers
• Email and communications providers
• Analytics, fraud-prevention and security providers
• Professional advisers and other service providers where necessary
These organizations may process information according to their own privacy practices and applicable agreements.
We may also disclose information where required or permitted by law, or where reasonably necessary to protect TRX MOTO, our customers or others.
TRX MOTO does not sell personal information as part of its ordinary business activities.
4. PAYMENT PROCESSING
Online payments may be processed by third-party payment providers made available through our e-commerce platform, including providers such as Stripe and PayPal.
Payment providers may collect and process payment and transaction information directly. Their handling of this information is also subject to their applicable privacy policies and terms.
5. SHIPPING AND ORDER FULFILLMENT
When an order requires delivery, information necessary to complete the shipment may be provided to shipping, carrier or logistics providers.
This may include information such as your name, delivery address, telephone number, email address and relevant order or shipment information.
6. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies necessary for functions such as:
• Maintaining your shopping cart
• Remembering website or account preferences
• Supporting account and checkout functionality
• Maintaining website security
• Measuring and improving website performance
• Understanding how visitors use the website
Additional analytics or marketing technologies may be used where permitted by applicable law and according to the choices made available to website visitors.
Your browser may also allow you to control or delete certain cookies. Disabling necessary cookies may affect some website functionality.
7. PROTECTION OF PERSONAL INFORMATION
TRX MOTO uses reasonable administrative, technical and physical safeguards appropriate to the nature of the personal information we handle.
Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.
No electronic system can guarantee absolute security. We nevertheless take reasonable measures to reduce the risk of unauthorized access, use, disclosure, loss or alteration.
8. RETENTION OF PERSONAL INFORMATION
TRX MOTO retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, warranty, fraud-prevention and business requirements.
When information is no longer required, it will be destroyed, deleted or anonymized as appropriate and in accordance with applicable requirements.
9. INFORMATION OUTSIDE QUEBEC
Some of the technology and service providers used by TRX MOTO may process or store information outside Quebec or Canada.
When personal information is communicated outside Quebec, TRX MOTO will handle such communications in accordance with applicable privacy requirements.
Information processed in another jurisdiction may be subject to the laws applicable in that jurisdiction.
10. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights concerning personal information held about you, including the right to request access to or correction of your personal information.
You may also contact us regarding questions, concerns or complaints about our handling of personal information.
We may need to verify your identity before responding to certain privacy requests.
11. MARKETING COMMUNICATIONS
Where TRX MOTO sends promotional electronic communications, customers may unsubscribe using the unsubscribe mechanism provided in the communication or by contacting us.
Transactional communications relating to orders, payments, returns, service requests or other necessary business matters may still be sent when appropriate.
12. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
TRX MOTO is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
13. CHANGES TO THIS PRIVACY POLICY
TRX MOTO may update this Privacy Policy when our practices, services, technologies or legal obligations change.
The current version will be published on our website with its most recent update date. Where required, we will provide appropriate notice of material changes.
14. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION
Questions, requests or complaints concerning privacy or the handling of personal information may be directed to:
Ali Shoshtari
Privacy Officer / Person Responsible for the Protection of Personal Information
TRX MOTO INC.
Email: info@trxmoto.ca
15. CONTACT US
For general questions about TRX MOTO or this Privacy Policy:
TRX MOTO INC.
Quebec, Canada
Email: info@trxmoto.ca